Customer Operations Representative (EDI)
- Location: Edison, NJ
- Start Date: 8/20/2024
- Job ID: 24-00446
- Posting Date: 8/20/2024
- Job Type: Direct Placement
On-site role in Edison, NJ. Can work remotely twice per month
The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing.
Essential Functions:
• Conduct accurate and timely processing of EDI 850 & 860 transactions in Exenta.
• Review non-EDI customer orders and manually enter or import orders into our ERP.
• High level of cross-departmental communications with the Sales Support and Distribution Center teams.
• Review allocation concerns with the sales support team.
• Monitor all orders to ensure timely outbound shipments.
• Give priorities to the warehouse when needed.
• Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors.
• Resolving all order-related discrepancies and assisting in vendor chargeback research.
• Daily review of reports that detail order issues with the sales team including the analysis of aged orders.
• Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions
• Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team.
• Maintain Cross Reference databases.
• Run Critical Item Reports to review potential backorders.
• Review E-commerce orders received from the various direct-to-consumer websites.
• Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc.
• Monitor and update all customer profiles including addresses, shipping terms, and special instructions.
• Perform any other duties as assigned in support of the company's needs and operations.
Qualifications/Requirements
• Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
• Strong interpersonal skills and the ability to work well in a team environment.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up.
• Must be detail-oriented with the ability to work well under pressure. A high degree of detail orientation as well as high degree of accuracy
• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing.
Essential Functions:
• Conduct accurate and timely processing of EDI 850 & 860 transactions in Exenta.
• Review non-EDI customer orders and manually enter or import orders into our ERP.
• High level of cross-departmental communications with the Sales Support and Distribution Center teams.
• Review allocation concerns with the sales support team.
• Monitor all orders to ensure timely outbound shipments.
• Give priorities to the warehouse when needed.
• Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors.
• Resolving all order-related discrepancies and assisting in vendor chargeback research.
• Daily review of reports that detail order issues with the sales team including the analysis of aged orders.
• Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions
• Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team.
• Maintain Cross Reference databases.
• Run Critical Item Reports to review potential backorders.
• Review E-commerce orders received from the various direct-to-consumer websites.
• Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc.
• Monitor and update all customer profiles including addresses, shipping terms, and special instructions.
• Perform any other duties as assigned in support of the company's needs and operations.
Qualifications/Requirements
• Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
• Strong interpersonal skills and the ability to work well in a team environment.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up.
• Must be detail-oriented with the ability to work well under pressure. A high degree of detail orientation as well as high degree of accuracy
• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
Posted by Todd Wallace
Technical Resource Manager – New York and Connecticut
(800) 821-4644 x 9224
Technical Resource Manager – New York and Connecticut
(800) 821-4644 x 9224
