Vendor Compliance Manager

As the Vendor Compliance Manager, you'll ensure operations align with the requirements of our external customers.

What You Will Do

• Vendor Guide Analysis: Reviewing vendor guides, advising relevant teams on customer requirements, and developing new processes and technical solutions as needed.
• Process Development: Creating, maintaining, and documenting fulfillment requirements for customers, working closely with warehouse, operations, sales, and EDI tech teams.
• Account Onboarding: Leading and supporting the successful onboarding of new wholesale accounts, including determining requirements, collaborating with sales, and ensuring compliance.
• Service Modifications: Assessing, analyzing, and coordinating the implementation of service modifications for current accounts while conducting audits to ensure continued compliance.
• EDI Management: Working with the EDI Tech team to ensure all required documents are set up and transmitted according to customer guidelines.
• Vendor Relationships: Establishing and maintaining relationships with third-party vendors to meet compliance requirements.
• Stakeholder Management: Participating in global conversations around sustainability and operational process changes, representing the regional North American and Latin American perspectives.
• Chargeback Management: Managing the vendor compliance violation process, researching and disputing chargebacks, and reporting key findings to management.
  

Who You Are

• You have experience with major retail compliance requirements, routing guides, and vendor violation processes
• You have a basic understanding of EDI transactions
• You demonstrate exceptional solution-delivery skills, attention to detail, and ability to influence and collaborate
• You are comfortable working both independently and as part of a team
• You successfully organize and prioritize your workload to meet deadlines
• You demonstrate effective analytical and problem-solving skills
• You have strong written and verbal communication skills
• You are proficient in Microsoft Office Suite, especially Excel
• You have a basic knowledge of logistics and transportation
  

Preferred, but not required:

• At least two years' experience with vendor compliance
• Bachelor's degree in Business Administration or a related field
• Advanced proficiency in Microsoft Excel
• Experience with ERP and WMS systems
• Past Dealer Services or Account Services experience