WMS Systems Support Specialist

• You will be the primary support for local site system operational issues
• Basic troubleshooting of order and stock management issues
• Work with users on preventative action based on your findings
• Support with ticket creation, issue escalation, and follow-up
• Warehouse location and customer article maintenance
• Identify process changes that will impact system documentation
• Hardware troubleshooting such as printers, RF guns, and network
• Support release management activities by testing new functionality, verifying document changes, and more
• Train and support local users regarding coordinating reporting requirements
• Participate in training led by the IT team to be able to provide the first level of support

• Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education and experience
• 1+ years of technical experience working with 3PL products including WMS (Warehouse Management Systems), TMS (Transportation Management Systems), and OMS (Order Management Systems)
• 1+ years of operations experience working in warehousing or a supply chain environment
• 1+ years of experience working with Blue Yonder, Red Prairie, or JDA is preferred

2 Openings:

For one the work days are Thursday, Friday, Saturday, Monday and Tuesdays, with Sundays and Wednesdays off. Hours on Saturday are 6:30 AM to 2:30 PM, all other days are 11 AM to 7 PM.

For the other role the days are Monday through Friday, work days start at either 2 or 3 PM and go eight hours from there.