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SAP/EDI Technical Business Analyst

  • Location: Gaithersburg, MD
  • Start Date: 2/4/2025
  • Job ID: 25-00730
  • Posting Date: 2/4/2025
  • Job Type:
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We're seeking candidates for a 100% remote  SAP/EDI Technical Business Analyst.
 
Position Summary:
  • Provide proactive and reactive monitoring of production data, with the ability to triage and analyze issues to determine root cause and foster all communications with customer/internals through to final issue resolution.
  • EDI knowledge is required; should possess a decent level of various EDI transactions, ability to read mapping specifications, and associated transaction data flows.
  • SAP knowledge is a plus and is utilized to view/research and troubleshoot end-to-end EDI to/from OpenText Enterprise to/from Nestle SAP environments.
  • Work cross-functionally within the organizations, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.
  • Minimum of 4 years related customer-facing production support experience
  • Must demonstrate very good problem-solving, analytical and organizational skills
  • Must demonstrate effective English communication skills and the capability of providing easy-to-understand written communications to customers who may or maybe not be EDI savvy
  • Must be willing to work holidays (when necessary) (Comp days will be provided)
  • Possess a moderately high degree of deductive reasoning ability and initiative to solve problems and determine appropriate solutions
  • Expected to manage workload and be proactive with customer issues with minimal supervision
  • Familiarity with ServiceNow would be 'nice to have'
Posted by Andy Oliver
Technical Recruiting Director
(800) 821-4644 x 9223

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