Senior Experience Designer

We are seeking a proven senior designer to join our Experience Design team. A successful candidate will influence product strategy, be a design leader within the team, drive collaboration, and lead UX strategy within our Loyalty & Rewards domain . This is an opportunity to join a fast-paced team, think holistically about digital product design and change the current grocery landscape.

The Experience Design team has an effective partnership with Product Management and Development teams. We collaborate with engineers, product owners, brand clients and executives throughout the product development lifecycle. The position requires a customer focus, a data-informed approach, and knowledge of current practices for mobile app and browser UX design. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to perform at a high level with minimal direction.

Key responsibilities
Aligns business goals and user needs through design strategy and elegant, simple, and intuitive design solutions
Strong advocate for the customer throughout the product lifecycle
Collaborates, coordinates, and influences design colleagues to deliver a cohesive and consistent user experience across our digital platforms
Brings a mobile-first mindset with stakeholders and cross functional teams
Effectively presents the work to various audiences. Can clearly and passionately articulate rationale behind design decisions. Knows the appropriate level of detail to speak to for the audience (presenting to business stakeholders & executives vs. design teams & developers).
Delivers wireframes, flows, high fidelity comps, and front-end annotations. Documents expected transitions, animations, and micro-interactions through prototypes as needed.
Delivers final designs adhering to brand standards, WCAG 2.0, and internal design system guidelines
Works with scrum teams to ensure designs are implemented as intended.
Champions ongoing improvements by considering market analysis, customer feedback, usage analytics, stakeholder input, and design research findings

Basic Qualifications
At least 5 years of experience as a user experience designer, interaction designer, information architect, or similar role
Experience working with or conducting your own research, presenting results and acting on those results
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
Proficiency in design tools such as Figma, etc., and understanding of front-end development technologies.

Preferred Qualifications
Experience with online ecommerce and transactional experiences
Experience designing for native mobile apps
Experience working with design systems and adapting white label solutions for multiple brand applications
Experience designing for Loyalty, Rewards or Redemption Programs; ideally for multiple brands across native app and responsive digital experiences
Comfortable in brand-facing role; can recognize and appropriately adapt to needs of unique brands
Navigates constraints and complexity with autonomy while maintaining composure, pushing back diplomatically, and applying the right UX methods and rigor accordingly
Excellent critical thinking and analytical skills to unpack the problem space
Rapidly explores potential solutions
Finds effective ways to improve the way our products work AND look
Effective at collaborating closely with cross-functional partners in design, research, product management and engineering
Organized, driven and excited about designing the future of online grocery
Seeks data and effectively leverages research to uncover user needs, inform ideation, and validate design decisions
Excels in working through all phases of design from research through ideation, wireframing, visual design and prototyping
Is energized by problem-solving, overcoming complex challenges and loves to develop solutions for difficult problems.
Stays on top of emerging design trends, methods, and patterns
A proven track record of producing outstanding business results through design
A strong portfolio that demonstrates systematic and creative design thinking as well as a deep understanding of UX/UI best practices
Ability to drive the design review cycle and close on design requirements independently
Anticipates technical considerations when designing