Order Processor

We are looking for a professional, hardworking, and punctual individual to join our team. The ideal candidate is independent, motivated, results-oriented, and committed to providing outstanding customer experiences every day.
The Order Processor is responsible for ensuring order accuracy before transmitting orders to the warehouse for fulfillment. This person must work well under pressure, meet deadlines, and provide excellent customer service support.
Duties and Responsibilities include, but are not limited to:

• Entering customer orders into company software and/or EDI systems
• Communicating with customers via phone and email regarding their orders
• Answering incoming customer inquiries
• Following up on customer shipments and tracking orders
• Answering phone calls, taking messages, and redirecting calls as needed
• Obtaining truck quotes online or through brokers for LTL shipments
• Preparing shipments for customer orders or warehouse transfers via UPS, FedEx, US Government Client, or LTL (including labeling, creating packing slips, and bills of lading)
• Assisting other employees with administrative or clerical support

Qualifications:

• Computer literate
• Ability to multi-task and work under pressure with a strong work ethic
• Detail-oriented, highly organized, and capable of prioritizing tasks
• Proficiency in Microsoft Excel, Word, and Outlook
• Knowledge of Microsoft Access is a plus
• Knowledge of EDI is a plus
• Relevant experience and/or transferable skills preferred