Sr. IT Support Analyst
- Location: , OH
- Start Date: 6/5/2025
- Job ID: 25-00913
- Posting Date: 6/5/2025
- Job Type: Right to Hire
Summary
Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and network meet Company and user requirements.
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties and responsibilities include the following; other duties may be assigned:
Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and network meet Company and user requirements.
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties and responsibilities include the following; other duties may be assigned:
- Provision laptops (Windows/Mac)
- Onboarding/off boarding Users
- Deprovision laptops to company standards
- Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
- Mobility Maintenance - Enrolling/setting up devices and shipping to new users
- Act as a third level support for IT Support Technicians and first level of support for IT Support Analyst
- Perform off-site hardware upgrades when applicable.
- Performing System patching
- Perform system backups
- Monitor scheduled jobs to ensure they run correctly and if not escalate/re-run as appropriate
- User management
- On-call rotation
- Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported (could be via email, chat, phone calls, or in person)
- Equipment Tracking
- System maintenance related to iSeries and Windows environments
Qualifications
- High School Diploma or equivalent required. Associate's Degree from a two-year college or technical school in a related field preferred
- A minimum of two (2) years of professional experience in an Information Technology support role
- Information Technology skills, including Microsoft Office, Windows, TCP/IP and VPN
- Ability to communicate technical information to non-technical personnel
- Ability to install, configure and maintain personal computers, networks and related hardware and software
- Knowledge of computer and/or network security systems, applications, procedures and techniques
- Ability to identify and resolve computer system malfunctions and operations issues
- Skill in organizing resources and establishing priorities
- Excellent verbal and written communication skills
- Ability to learn and support new systems and applications
- Must be self-driven
Posted by Matthew Lemay
Technical Recruiter
(800) 821-4644 x
Technical Recruiter
(800) 821-4644 x
